Once your order is successfully placed, you
will receive a confirmation email with your order details. If you don’t see it, do check your spam or promotions folder. If you haven't received it, please contact us at hello@theelnaclub.co, and we’ll be happy to assist.

As we process orders promptly, cancellations are generally not possible once an order has been placed. However, if you need assistance, do email us at hello@theelnaclub.co within 24 hours, and we’ll try our best to accommodate your request. We appreciate your understanding. We apologize for any inconvenience this may cause.

We ship our parcels as soon as we receive them, thus, we are unable to
change the shipping address. Fret not, you can still email us at hello@theelnaclub.co and we’ll do our best to help where possible!

We’re unable to make changes to items once an order is confirmed. If you need to amend your order, please email us at hello@theelnaclub.co within 24 hours of placing it, and we will do our best to accommodate your request.

At the moment, The Elna Club is exclusively
online — but we’re always dreaming up ways to bring the experience to you in
real life.

Some pieces may return, while others are released in limited quantities. We listen closely to you — if something is truly loved and there’s enough demand; we’ll do our best to bring it back. Stay connected with
us for restock updates and early announcements. Follow us or join our community for updates.

At the moment, we only offer local shipping, Singapore. Rates and delivery times will be calculated at checkout.

Processing typically takes a few business days, followed by shipping time.

Delivery attempts will depend on the courier.
If unsuccessful, your parcel may be reattempted or returned — additional fees
may apply for redelivery.

If your order is delayed beyond the estimated timeframe, please reach out to us and we’ll assist you in tracking it down.

No, it is not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. Your data is completely safe.

We accept major debit/credit cards and other secure payment options available at checkout.

Please contact us with your order details and we’ll look into it promptly.

Promo codes may have expiry dates or specific conditions. Double-check the terms, and if it still doesn’t work, reach out to us.

Yes — all payments are processed securely
through trusted third-party providers. We do not store your card details.

Our socks are designed as One Size Fits
Most (EU 35–42), with a comfortable, flexible fit.

We recommend gentle washing in cold water and air drying to maintain quality and longevity.

Not at all — they’re designed for Pilates, but just as perfect for slow mornings, daily errands, and everything in between.