Privacy Policy

This Privacy Policy (“Policy”) describes how The Elna Club (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data.

You are reading this Policy because we may be collecting, using, or disclosing your personal data when you interact with us — whether through our website, social platforms, or any services we provide.

By accessing, using, or engaging with The Elna Club, you agree to the terms of this Policy. If you do not agree, please discontinue use of our services and do not provide any personal data to us.

1. What Personal Data We Collect

1.1 Data You Provide to Us

When you interact with The Elna Club, we may collect personal data such as:

Your name, email address, and contact details
Billing and delivery address
Payment information (processed securely via third-party providers)
Order details and purchase history
Preferences, interests, and feedback
Any communication you have with us (e.g. customer support, inquiries)

We collect this information to ensure we can provide you with a smooth, thoughtful experience — from order fulfilment to customer care.

1.2 Data Collected Automatically

When you visit our website or interact with our platforms, certain data may be collected automatically, including:

IP address
Browser type and device information
Pages visited and browsing behaviour
Date and time of access

We may use technologies such as:

Cookies — to enhance your browsing and shopping experience
Web analytics tools — to understand how our website is used and how we can improve it
Tracking technologies — to measure engagement and optimise performance

These tools help us create a more seamless, intuitive experience for you.

2. How We Use Your Personal Data

We use your personal data to serve you better and to build a more meaningful experience with The Elna Club.

This includes:

Processing and fulfilling your orders
Providing updates on your purchases and deliveries
Ensuring secure transactions
Responding to inquiries, feedback, or concerns
Improving our products, services, and overall experience
Personalizing your experience with us

We may also use your data for:

Internal analysis, research, and development
Compliance with legal and regulatory obligations
Business operations such as accounting and record keeping

2.1 Marketing & Community

With your consent, we may use your data to:

Share updates, launches, and special releases
Send newsletters or community updates
Inform you of promotions, collaborations, or events

We aim to keep our communication intentional — never excessive, always meaningful.

You may opt out at any time.

3. Disclosure of Personal Data

We respect your privacy.

3.1 No Selling of Data

We do not sell your personal data to third parties.

3.2 When We May Share Your Data

We may share your personal data with:

Trusted service providers (e.g. payment processors, delivery partners, website hosting)
Professional advisors (e.g. legal, accounting)
Regulatory or government authorities where required by law

All third parties are required to handle your data responsibly and securely.

3.3 International Transfers

Your data may be processed or stored outside your country of residence. When this happens, we ensure that your data is protected to a standard consistent with applicable data protection laws.

4. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to your data
Withdraw consent for marketing communications
Request deletion of your data (where applicable)

To exercise any of these rights, you may contact us directly.

5. Data Security

We take reasonable steps to protect your personal data from:

Unauthorised access
Loss or misuse
Disclosure or alteration

While no system is completely secure, we are committed to safeguarding your information.

6. Retention of Data

We retain your personal data only for as long as necessary to:

Fulfil the purposes outlined in this Policy
Comply with legal obligations
Resolve disputes and enforce agreements

7. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on our platforms, and continued use of our services constitutes acceptance of those changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you may reach us at:

The Elna Club
hello@theelenaclub.co